Helpline Symposium 2025: Challenges, Trends, and Transformations

July 16, 20259:00am - 12:00pm
Helpline Symposium 2025: Challenges, Trends, and Transformations

Join us at the 2025 Helpline Symposium for an in-depth exploration of critical topics, including the core principles of the National Problem Gambling Helpline and the latest data trends. Discover innovations in contact center technologies and state helplines and gain valuable insights into their operations and impact. Participate in dynamic discussions aimed at tackling current challenges and developing effective solutions. The symposium will conclude with a comprehensive summary of key takeaways and actionable strategies designed to enhance helpline services at both the state and national levels.

Learning Objectives

  • Examine the core activities of the helpline network and analyze emerging data trends to understand their impact on helpline services.
  • Evaluate innovations in contact center technologies and state helplines to develop actionable strategies for improving helpline operations and addressing current challenges

Speakers

Session Themes

  • Research
  • Technology and Innovation
  • Workforce Development